Free Delivery for Orders AED 200 | IQOS Terea Heets in Dubai | Delivery in entire UAE

Payment terms

Shipping and Return Policy

Shipping Information for

Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Methods: We offer several shipping options to meet your needs. The available options and estimated delivery times will be displayed during the checkout process. Please note that delivery times are approximate and may vary based on the shipping address.

Domestic Shipping: We currently offer standard and expedited shipping options for domestic orders. Standard shipping typically takes 3-5 business days, while expedited shipping may take 1-2 business days.

Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed during the checkout process before you submit your order.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 30 days of the original purchase date. To initiate a return, please follow these steps:

  1. Contact Customer Service: Email our customer service team at to request a return authorization. Please include your order number and a brief explanation of the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item.
  3. Return Shipment: Pack the item securely in its original packaging, including all tags and labels. Clearly mark the RA number on the outside of the package. Ship the item to the address provided in the return instructions.
  4. Refund Process: Once we receive the returned item and verify its condition, we will process the refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account.

Return Conditions:

  • Items must be returned in their original condition, with all tags and labels attached.
  • We do not accept returns on worn, washed, or damaged items.
  • The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part.

If you have any questions or concerns regarding our shipping and return policy, please contact our customer service team at We are here to assist you.

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